What happens when you buy from us.
The ins and outs of our product Warranty.
This warranty covers manufacturing defects in Aura Furniture & Décor. For the warranty to be effected, the original proof of purchase must be presented.
This warranty starts from the date of delivery. This warranty lasts for 3 (three) years on any metal or solid wood structural failures from residential, non-commercial usage. This warranty lasts for 1 (one) year on any soft parts and workmanship related failures. Examples of failures covered in the 1 (one) year warranty are threading, piping, buttons, rubber components, and parts with glue as adhesive, that come loose from residential, non-commercial usage.
For the 3 (three) year warranty on metal or solid wood structural failures, Aura will provide replacement part(s) at no charge with a lead time of 8 (eight) to 14 (fourteen) weeks. The customer is responsible for any labour and/or shipping charges on the replacement part(s). For the 1 (one) year warranty on soft parts and workmanship related failures, including threading, piping, buttons, rubber components, and parts with glue as adhesive, Aura will reimburse local repair charges under the conditions that i) The repair service quote is first approved by Aura and ii) Aura does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of dissatisfactory repair work.
This warranty does not cover marble, paint, leather, fabric, fiberglass, foams, plywood, veneers, and coating materials. Aura’s furniture that is not explicitly specified suitable for outdoor use is not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse or an act of God (such as a flood) is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the furniture.
All items marked on Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Sale items are exempt from regular store policy. Strictly no exceptions will be made for Sale items.